Brand Sustainability & Customer Loyalty

Service Delivery that keeps them coming back

Building Strong Relationships

Lýsi Solutions delivers creative solutions that build strong relationships which lead to better results for you, our client, by working with you to do the following:

  • Understand your relationship with existing customers
  • Measure your customers’ actual experience
  • Align your business with that of your customers’ for maximum customer satisfaction

Lýsi Solutions is dedicated to improving business performance through targeted, proactive management of customer and employee relationships, ensuring everyone in your business understands why excellence is important; and the benefit when it is consistently applied.

Lýsi Solutions believes that a successful organisation thrives on mutually beneficial relationships. We work with you to increase efficiency and improve customer satisfaction through the building of relationships which bring you financial success, as a result of delivering precise benefits and services to your customers.

It is critical to understand customer expectations in order to meet them and, exceed them. Lýsi Solutions’ thorough, targeted and insightful customer experience research will show you exactly what your customers want, how they feel about your business or product; and whether you are actually meeting their needs. We work with you to get you to a place where your customers’ expectations are in line with your brand promise, with the purpose of securing long-term commitment to your brand.

You cannot manage what you do not measure

Chairing of Disciplinary Enquiries

The correct choice of chairperson is a critical element in the success or otherwise of the disciplinary process.

The South African Labour Guide

Lýsi Solutions has a wealth of experience in Disciplinary Enquiry Procedures and in presiding over Disciplinary Enquiries. We are experts in our field and, hence, well equipped to assist should you require a chairperson to chair your enquiries. It is crucial that the chairperson be unbiased and impartial; having no prior knowledge of the case, in order to deliver a fair verdict appropriate to the offense committed. An external chairperson is less susceptible to being influenced by the parties involved than an internal chairperson.

Procedural fairness is key and Lýsi Solutions ensures that this is maintained at all times.